Articles on: Getting Started

How to Manage Member Roles and Permissions on AfterShip Shipping

Plans: [Learn more](https://www.aftership.com/pricing/organization?as_source=www.aftership.com%2Fpricing%2Fshipping) Platforms: All platforms

Overview

Roles and permissions provide different levels of access to members based on the task they perform. AfterShip allows you to grant role-based access to members. When inviting members to the organization, you can control the privileges of the members by assigning different roles to them.

📢 What you'll learn

In this tutorial, we will discuss:

How to add or remove a member in an organization
How to transfer ownership
Default roles and permissions
Organization's Permissions
AfterShip Shipping's Permissions
FAQs

How to add or remove a member in an organization

Log in to your AfterShip organization dashboard.
Go to Members tab.

Click Add members.
Enter the email address and select a role for the member. You can also bulk add members by entering enter multiple emails separated by a comma.
Click Add.

AfterShip sends an invite email to the new member with a link to set up their AfterShip account.

To delete or remove a member from an organization, click the dropdown icon against the member's name and click Remove from organization.

There is no limit to the number of members in any role, except for the owner, which is unique.

How to transfer ownership

Click the Change owner button under Owner.

If the account has a password, just enter the password, select the member you want to transfer the ownership to, enter CONFIRM, and click Transfer ownership to complete the ownership transfer.
If the account is logged in from a third party without a password, we will send a verification code through the registered email. Enter the verification code and select the member you need to transfer the ownership. Enter CONFIRM and click Transfer ownership to complete the ownership transfer.

Note: Only the Owner has the authority to transfer the ownership to any organization member. If the person is not a member of the organization, then the owner first needs to add them before initiating the ownership transfer.

Default roles and permissions

We provide both the default and custom roles. For the default roles, we have defined each role and the permissions corresponding to the role below:

Owner: Limited to only 1 per organization (Full permissions)
Admin: Can manage organization-level and billing/subscription settings
Manager: Can manage orders and feature settings
Support Agent: Can view orders
Member: A legacy role with full permissions (Applicable only to the old users)

Organization Permissions

			Owner	Admin	Manager	Support Agent	Member (legacy)
Page	Resource	Permission	Only 1 per org. Most powerful. All product access.	Manage people, org-level, billing/subscription settings. All product access.	Manage orders and product settings	View orders	Have full permission
Settings	Basic infomation	Edit	☑️	☑️	☑️	☑️	☑️
	Company info	View	☑️	☑️	☑️	☑️	☑️
		Edit	☑️	☑️	🚫	🚫	🚫
	Data processing addendum	View	☑️	☑️	☑️	☑️	☑️
		Edit	☑️	☑️	🚫	🚫	🚫
Security	Security	Edit	☑️	☑️	🚫	🚫	🚫
Members	Members	View	☑️	☑️	☑️	☑️	☑️
		Create and edit	☑️	☑️	🚫	🚫	🚫
		Remove	☑️	☑️	🚫	🚫	🚫
	Roles	View	☑️	☑️	☑️	☑️	☑️
		Create and edit	☑️	☑️	🚫	🚫	🚫
		Delete	☑️	☑️	🚫	🚫	🚫
Billing	Subscriptions	Edit	☑️	☑️	🚫	🚫	🚫
	Payment method	View	☑️	☑️	🚫	🚫	☑️
		Edit	☑️	☑️	🚫	🚫	🚫
	Invoices	View	☑️	☑️	🚫	🚫	☑️
		Edit	☑️	☑️	🚫	🚫	🚫
Locations	Locations	View	☑️	☑️	🚫	🚫	☑️
		Edit	☑️	☑️	🚫	🚫	🚫
Connections	Stores	View	☑️	☑️	🚫	🚫	☑️
		Edit	☑️	☑️	🚫	🚫	☑️
		Delete	☑️	☑️	🚫	🚫	☑️
	Apps	View	☑️	☑️	🚫	🚫	☑️
		Edit	☑️	☑️	🚫	🚫	☑️
		Delete	☑️	☑️	🚫	🚫	☑️
Sender emails	Sender emails	View	☑️	☑️	🚫	🚫	☑️
		Edit	☑️	☑️	🚫	🚫	☑️
		Delete	☑️	☑️	🚫	🚫	☑️
Developers	API keys	View	☑️	☑️	🚫	🚫	☑️
		Edit	☑️	☑️	🚫	🚫	☑️
		Delete	☑️	☑️	🚫	🚫	☑️
	Webhooks	View	☑️	☑️	🚫	🚫	☑️
		Edit	☑️	☑️	🚫	🚫	☑️
		Delete	☑️	☑️	🚫	🚫	☑️
Notifications	Notifications	Edit	☑️	☑️	🚫	🚫	🚫
Domains	Domains	View	☑️	☑️	☑️	☑️	☑️
		Edit and delete	☑️	☑️	🚫	🚫	☑️

AfterShip Shipping Permissions

Page	Resources	Permisson	Owner	Admin	Manager	Support Agent	Member(legacy)
			(Standard) Only 1 per org. All permissions.	(Standard) Manage org-level, billing/subscription settings.	(Standard) Manage orders and feature settings	(Standard) View orders	(LEGACY) full permission like it was
Orders	Orders	View	☑️	☑️	☑️	☑️	☑️
		Edit	☑️	☑️	☑️	☑️	☑️
		Create order	☑️	☑️	☑️	☑️	☑️
		Create label	☑️	☑️	☑️	☑️	☑️
		Print	☑️	☑️	☑️	☑️	☑️
		Void label	☑️	☑️	☑️	☑️	☑️
		Create return	☑️	☑️	☑️	☑️	☑️
Carriers	Carriers	View	☑️	☑️	☑️	☑️	☑️
		Edit	☑️	☑️	☑️	🚫	☑️
Checkout Shipping options	Checkout Shipping options	View	☑️	☑️	☑️	🚫	☑️
		Edit	☑️	☑️	☑️	🚫	☑️
End of day	End of day	View	☑️	☑️	☑️	🚫	☑️
		Create	☑️	☑️	☑️	🚫	☑️
	Shipping	View	☑️	☑️	☑️	🚫	☑️
		Edit	☑️	☑️	☑️	🚫	☑️
	Ship from locations	View	☑️	☑️	☑️	☑️	☑️
		Edit	☑️	☑️	☑️	🚫	☑️
	Automation rules	View	☑️	☑️	☑️	🚫	☑️
		Edit	☑️	☑️	☑️	🚫	☑️
Settings	Document options	View	☑️	☑️	☑️	🚫	☑️
		Edit	☑️	☑️	☑️	🚫	☑️
	Webhooks	View	☑️	☑️	☑️	🚫	☑️
		Edit	☑️	☑️	☑️	🚫	☑️
	Tracking	View	☑️	☑️	☑️	🚫	☑️
		Edit	☑️	☑️	☑️	🚫	☑️

Note:

For Orders - Edit permission, it includes below actions:

Mark as shipped
Move to awaiting shipment
Single/Bulk edit order info

FAQs

1. Who can invite a member?

Only the owner of the organization can invite a member.

2. Who can configure the role of a member?

Only the owner or admin of the organization can edit the role of a member.

If you are not an enterprise customer, then you can only enjoy the roles in the default role. Only Enterprise customers can customize their own roles.

Please get in touch with our sales team if you need a custom role.

Updated on: 05/05/2025