Carrier - UPS Mail Innovation Troubleshooting Tips

Overview

If you are receiving an error messages related to the UPS Mail Innovation shipments, the article provides the troubleshooting tips to help you resolve the issues.

Error messages

• Your UPS Account number is not authorized for Mail Innovations Single Returns Shipment.
• UPS account: PostalCode and/or CountryCode input does not match those associated with the AccountNumber

Your UPS Account number is not authorized for Mail Innovations Single Returns Shipment

What does it mean

Your account is not authorized to use the return shipment service.

How to solve

Please contact your UPS account manager to obtain authorization. You can find the contact information here.

UPS account:PostalCode and/or CountryCode input does not match those associated with the AccountNumber

What does it mean

The address entered does not match the Primary Contact Information for the account.

How to solve

Please log in to the UPS portal and find Addresses as below. Verify the addresses associated with your account.

If you have any further questions, feel free to contact our support team via live chat or email us at support+shipping@aftership.com.

Updated on: 05/05/2025