Carrier - Royal Mail Troubleshooting Tips

Overview

If you are receiving error messages related to Royal Mail, the article provides the troubleshooting tips to help you resolve the issue.

data.shipper_account is unavailable, the account location is not active.

What does it mean

If this is a new carrier account, it typically takes 3 to 5 business days for Royal Mail team to activate it for use with AfterShip Shipping to create shipping labels.
If you've already created Royal Mail shipping labels using AfterShip Shipping but are now facing this issue, it's possible that your Royal Mail account doesn't have sufficient funds to create new labels.

How to solve

If this is a newly created carrier account, please wait for 3 to 5 working days and attempt to create labels again. For additional information, visit this Royal Mail guide.
If you've previously created labels but are now facing this issue, add funds to your Royal Mail account to continue creating new labels or reach out to your account manager for further assistance.

A service contract does not exist for the given service of 'TSS'."

What does it mean

This error message means that your Royal Mail account does not currently have access to the TSS (Tracked Returns 48) service.

How to solve

Please contact your Royal Mail account manager to enable your expected Shipping/Returns services. Below are the mostly used services and their names.

After Royal Mail enables the service, allow some time for the systems to sync. If you still encounter the error after Royal Mail has confirmed the service is enabled, reach out to us.

Service code	Service name
TSS	Tracked Returns 48
TSN	Tracked Returns 24
TPN	Tracked 24 Signature / No Signature
TPS	Tracked 48 Signature / No Signature

Updated on: 28/02/2025