Carrier - JNE Troubleshooting Tips

Overview

If you are receiving an error messages related to the JNE shipments, the article provides the troubleshooting tips to help you resolve the issues.

Error messages

ship_to.postal_code is invalid. [xxxxx] is not in JNE list, please check with JNE for the correct postal_code to use.

What does it mean

The error indicates that the ship_to.postal_code is not valid according to JNE pre-set list.

How to solve

Please ensure your ship_to.postal_code is included in JNE provided postal_code list, or contact JNE to get the newest postal_code and ask AfterShip to update the list.

If you have any further questions, feel free to contact our support team via live chat or email us at support+shipping@aftership.com.

Updated on: 08/09/2025