Carrier - DHL eCommerce Asia Troubleshooting

Error: data.service_type is not available for this shipment, please select an appropriate and acceptable service type

What it means

It typically indicates that the service you are trying to select or access is currently unavailable or restricted. For example, you selected a service type that can't be used for your destination, or your account settings have some limitations for this.

How to solve

Check the service type: Based on your shipment information, you can go to the FedEx rate calculator to confirm if it has any available service type for your shipment.

Check account settings: Ensure that your FedEx account settings allow access to the desired service.

Consider using alternative services: If the specific service you need is unavailable, explore alternative shipping options provided by FedEx or other courier services. FedEx usually offers a range of services with varying delivery speeds and features, so you might find an alternative option that suits your requirements.

Contact the carrier customer support: If you have checked the above steps and the issue persists, it's best to reach out to FedEx customer support directly.



If you have any further questions, feel free to contact our support team via live chat or email us at support+shipping@aftership.com.

Updated on: 05/05/2025